Car Rental Terms & Conditions
All reservations are made based on the vehicle category, not for a specific model.
In case of non-availability of a vehicle in the category pre-selected by the customer, always with reference to a confirmed reservation, rent-car.gr reserves the right to provide to the customer a higher category car, at no extra charge for the customer.
Minimum age limit is 21 years for vehicles up to 5 seats and 23 years from 7 to 9 seats. Maximum age limit is 75 years.
Minimum rental time 3 days, after 60 minutes from the agreed return time an additional day is charged.
Production of a valid license for driving in the Greek territory and the E.U., issued at least 1 year prior to the rental’s starting date, is required. Citizens of countries outside the E.U. are required to be in possession of a driver’s license valid both in Greece and in the European Union, or otherwise holders of an international driver’s license.
Traffic tickets – Fines:
Traffic tickets and fines due to violations of the Highway Code are borne by the Renter. In addition, the Renter undertakes the payment of management costs, where required.
Means of payment:
The renter is required to provide a credit, debit card or cash as a guarantee for the rental, even if payment is made in cash. The rental is prepaid.
Cancellation of a reservation must be done at least 15 days prior to the scheduled date and hour of commencement of the vehicle’s rental (always according to the exact hour of reservation), as this has been made in the company’s reservations system. Should you wish to cancel a reservation, you should contact the company through the reservations system of which you made the reservation or by phone.
The following charges shall apply for the cancellation of reservations:
In case of a cancellation notice received by rent-car.gr at least 15 days prior to the scheduled commencement of the vehicle’s rental, any amount prepaid shall be refunded. In case the payment has been made by card (credit or debit) the refund of the respective amount may take up to 14 days depending on the partner bank of the card you used while making your booking.
In case of a cancellation notice received by rent-car.gr less than 15 days prior to the scheduled commencement of the vehicle’s rental, there shall be no refund of any amount that may have been prepaid.
Deliveries – Collections outside of opening hours at our offices:
For deliveries and pick-ups at our office outside opening hours, the charge is €30 20:00-22:00 & 7:00-9:00, €50 22:00 – 7:00 for all days while from 9:00-20:00 is free of charge.
Deliveries – Collections outside offices:
Out-of-office deliveries and pickups are made upon customer request and charged accordingly. The charge for deliveries and pickups within the city of Athens is free, while for deliveries outside the city limits of Athens, it starts from €15 and increases depending on the distance from our offices.
For deliveries and pick-ups at the International Airport of Athens “Eleftherios Venizelos” the charge is €30 (Monday – Saturday 9:00-19:00), €40 (Monday – Saturday 19:00 – 21:00 and 7:00-9 :00), €50 (Monday – Saturday 21:00 – 7:00), €50 Sunday.
For deliveries and pick-ups at the port of Piraeus the charge is €20 (Monday – Saturday 9:00-19:00), €30 (Monday – Saturday 19:00 – 21:00 and 7:00-9:00), 40 € (Monday – Saturday 21:00 – 7:00), €30 (Sunday 9:00 – 19:00), €40 (Sunday 19:00 – 21:00 and 7:00 – 9:00), €50 (Sunday 9pm-7am).
Additional driver: Free of charge
The charge for a child seat/baby seat is set at €5/day (maximum charge €50) upon customer request and company availability.
The charge for snow chains is set at 5€/day (maximum charge 50€) at the customer’s request and the company’s availability.
The renter has to return the car with the same quantity of fuel it had when collected. In case the car is returned with a quantity of fuel less than the original (namely, less than the quantity of fuel the vehicle had when collected by the customer), the customer shall be charged with the fuel difference. No customer refund is provided in case of the car is returned with a quantity of fuel greater than that collected. Vehicles are delivered with a minimum quantity of fuel, corresponding to ¼ of the reservoir.
Free kilometers are provided for rentals longer than 3 days.
Where the term Unlimited kilometers or free kilometers is mentioned, it cannot exceed 150 kilometers per day. The extra kilometers for cars are €0.12 plus VAT and for SUVs and Mini Buses €0.25 plus VAT. Unless otherwise agreed and the rental contract expressly states the maximum number of kilometers allowed.
In case of an accident, the customer is charged 37€ for the accident file administration costs.
CDW – Collision Damage Waiver:
The renter is fully released of the liability for any car damage:
- Over €750 +VAT in category A, €850+VAT in category B, €900 +VAT in category C, €1,000 +VAT in D, €1,200 +VAT 7-seater van and SUV, €1,500 +VAT 9-seater van positions.
As a necessary condition for release from liability, the damage must be proven not to have been caused by a Highway Code violation.
FDW – Full Damage Waiver:
FDW zero deductible insurance is provided upon written agreement with our company and does not cover theft and/or fire.
Glass break for free
We do not provide tire cover, tires and damage to the underside of the car are not covered by any insurance.
In case of theft, the renter is obliged to pay the amount of the exemption, depending on the category of the car.
To replace a car due to damage, the company has up to 48 hours from the written notification from the lessee for the months of September to June and up to 72 hours for the months of July to August.
If it is proven that the replacement of the vehicle is ultimately not deemed necessary, then the lessee will bear the transport costs.
Car transport out of the country:
Transport and driving of the car outside the borders of the Greek Territory is prohibited. Driving of the car out of the country is allowed exceptionally and only upon written permission by the company and payment of the amount which the company shall determine in each case.
Car transport by ship:
For the car’s transport by ship, the company’s written approval is required.
Car Type Changes:
Our company reserves the right to change the type of car in special cases